Website Terms and Conditions and Privacy Policy

Last updated: 6 August 2026

1. Introduction

Welcome to the Campus Square website, available at https://campussquare.co.za/.

These Website Terms and Conditions and Privacy Policy govern your access to and use of this website and explain how personal information is collected, used, stored and protected.

For purposes of this document, “Campus Square”, “we”, “us” or “our” refers to Keystone Investments, the owner, operator or appointed manager of Campus Square Shopping Centre and the responsible party in relation to personal information processed through this website.

By accessing or using this website, you acknowledge that you have read and understood these terms. If you do not agree with them, you should discontinue your use of the website.

2. Applicable Legislation

These terms and our processing of personal information are governed by the laws of the Republic of South Africa, including, where applicable:

the Protection of Personal Information Act 4 of 2013, referred to as “POPIA”;
the Electronic Communications and Transactions Act 25 of 2002;
the Consumer Protection Act 68 of 2008;
the Promotion of Access to Information Act 2 of 2000;
the Cybercrimes Act 19 of 2020; and
other applicable South African legislation and regulations.

3. Website Information

This website provides general information about Campus Square Shopping Centre, including its stores, facilities, services, trading hours, promotions, location, centre management and contact information.

The information provided on this website is intended for general informational purposes only. Although reasonable efforts are made to keep the information accurate and current, we do not guarantee that all information will always be complete, accurate or up to date.

Store information, contact details, trading hours, promotions, tenant details, product availability and services may change without notice. Users should confirm important information directly with the relevant retailer, tenant or Campus Square Centre Management before relying on it.

4. Permitted Use of the Website

You may use this website for lawful, personal and non-commercial purposes.

You may not:

use the website for any unlawful, fraudulent or harmful purpose;
attempt to gain unauthorised access to the website, its servers, databases or related systems;
introduce viruses, malicious code or other harmful technology;
interfere with the proper operation, security or availability of the website;
use automated tools to scrape, extract, copy or collect website content without written permission;
impersonate another person or submit false or misleading information;
use information obtained from the website to send unsolicited communications;
reproduce, distribute, modify or commercially exploit website content without permission; or
infringe the intellectual property, privacy or other rights of Campus Square or any third party.

5. Intellectual Property

Unless otherwise indicated, all website content, including text, photographs, graphics, logos, icons, directory information, layouts, designs, maps, videos, downloadable materials and software, is owned by or licensed to Campus Square and is protected by applicable intellectual property laws.

Store names, logos, trademarks and other tenant material remain the property of their respective owners.

You may view, download or print reasonable portions of the website for personal and non-commercial use, provided that you do not remove any copyright, trademark or ownership notices.

No website content may be copied, reproduced, republished, distributed, adapted, transmitted, displayed or commercially exploited without prior written permission from the relevant rights holder.

6. Retailers, Tenants and Third Parties

Retailers and other tenants operating at Campus Square are independent businesses. Unless expressly stated otherwise, Campus Square is not the supplier, manufacturer or seller of the goods or services offered by individual tenants.

Any purchase, booking, promotion, competition, quotation, service or other transaction between you and a tenant is subject to the tenant’s own terms, policies and legal obligations.

Questions, complaints, returns, warranties or disputes concerning goods or services purchased from a tenant should ordinarily be directed to that tenant. This provision does not exclude any rights or remedies available to you under applicable law.

7. Promotions, Competitions and Events

Promotions, competitions, campaigns and events displayed on the website may be subject to separate rules, qualifying criteria, closing dates, availability restrictions and supplier terms.

Where separate terms are supplied for a promotion, competition or event, those specific terms will apply in addition to this document. If there is a conflict, the specific promotional or competition terms will apply to that promotion or competition.

Promotional images may be illustrative. Prices, products, services and availability should be confirmed with the relevant participating tenant.

8. External Websites and Embedded Services

The website may include links to or content from third-party websites and services, including retailer websites, mapping services, social-media platforms, directory providers and other external platforms.

These third parties operate independently and may have their own terms and privacy policies. We do not control and are not responsible for their content, security, availability or privacy practices.

A link to a third-party website does not necessarily constitute an endorsement of that website, its operator, products or services.

9. Availability and Website Security

We take reasonable measures to maintain the availability and security of the website. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or free from harmful components.

We may suspend, modify, restrict or discontinue all or part of the website for maintenance, security, operational or other legitimate reasons without prior notice.

You are responsible for using suitable security software and protecting your own device, systems and internet connection.

10. Disclaimer and Limitation of Liability

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

To the fullest extent permitted by law, Campus Square and its owners, managers, employees, agents and service providers will not be liable for indirect, incidental, special or consequential loss arising from:

your use of or inability to use the website;
reliance on information published on the website;
errors, omissions or outdated information;
third-party websites, services or content;
temporary website interruptions or technical failures; or
unauthorised access caused by circumstances beyond our reasonable control.

You remain responsible for independently verifying information before making decisions based on website content.

11. Indemnity

To the extent permitted by law, you agree to indemnify Campus Square against losses, claims, damages or reasonable costs arising directly from your unlawful use of the website, your violation of these terms or your infringement of another person’s rights.

12. Privacy Policy

12.1 Our commitment to privacy

Campus Square respects your right to privacy and processes personal information in accordance with POPIA and other applicable South African laws.

This Privacy Policy applies to personal information collected through this website and related electronic communications where Campus Square determines why and how that information is processed.

12.2 Responsible party

The responsible party for personal information processed through this website is:

Keystone Investments

Trading as: Campus Square Shopping Centre

Physical address: Corner Kingsway and University Road, Auckland Park, Johannesburg, 2118

Postal address: PO Box 5902, Cresta, 2118

Telephone: 011 482 7955

General email: marketing@campussquare.co.za

Information Officer: THANDO SIKHOSANA

Information Officer email: Thando@keystoneww.com

12.3 Personal information we may collect

Depending on how you use the website or communicate with us, we may collect:

your name and surname;
your email address;
your telephone or cellphone number;
the contents of enquiries, comments, suggestions or complaints;
information submitted in connection with leasing, exhibitions, advertising, employment, promotions or competitions;
records of correspondence and communications;
technical information, such as your internet protocol address, browser type, device type, operating system and general website activity;
cookie identifiers and website analytics information;
information you voluntarily provide to us; and
other information that we are legally permitted or required to collect.

12.4 How we collect personal information

We may collect personal information:

directly from you when you complete a website form;
when you contact us by email, telephone or another communication channel;
when you participate in a promotion, competition, survey or event;
when you submit a leasing, marketing, exhibition or employment enquiry;
automatically through cookies, server logs and similar technologies;
from tenants, service providers or business partners where lawful and appropriate; and
from publicly available sources where permitted by law.

12.5 Purposes for processing personal information

We may process personal information to:

respond to enquiries, comments, requests, complaints or suggestions;
communicate with you and provide requested information;
refer an enquiry to the appropriate tenant, department or service provider;
administer promotions, competitions, events and surveys;
process leasing, advertising, exhibition or employment enquiries;
operate, secure, maintain and improve the website;
understand website usage and improve the user experience;
prevent fraud, abuse, cyber incidents and unlawful activity;
maintain business and communication records;
establish, exercise or defend legal rights;
comply with legal, regulatory and contractual obligations; and
send direct marketing where permitted by law.

12.6 Legal grounds for processing

We will only process personal information where there is a lawful justification to do so. Depending on the circumstances, this may include:

your consent;
the conclusion or performance of an agreement;
compliance with a legal obligation;
the protection of your legitimate interests;
the protection of our legitimate interests or those of a third party, provided that your rights and interests are appropriately considered; or
another lawful ground recognised under POPIA.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

12.7 Whether information is mandatory

Certain information may be required for us to respond to your enquiry or provide a requested service. Fields identified as mandatory must be completed for the relevant form to be submitted.

You are generally not legally required to provide personal information through the website. However, if you do not provide information reasonably required to process a request, we may be unable to assist you.

12.8 Direct marketing

We may send marketing communications where you have consented or where another lawful basis permits us to do so.

You may object to direct marketing or unsubscribe at any time by using the unsubscribe method included in the communication or by contacting us.

We will not charge you for submitting an objection or unsubscribe request.

12.9 Cookies and similar technologies

The website may use cookies, pixels, server logs and similar technologies to operate the website, remember preferences, improve performance, measure usage and support embedded third-party services.

Cookies may include:

essential cookies required for website functionality and security;
preference cookies that remember selected settings;
analytics cookies that help us understand how the website is used; and
third-party cookies associated with embedded maps, videos, social-media content or external platforms.

Where required, non-essential cookies will be used only after appropriate consent has been obtained.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality or availability of parts of the website.

12.10 Sharing personal information

We may share personal information with:

Campus Square’s owners, appointed managers and authorised personnel;
relevant tenants where necessary to respond to an enquiry;
website hosting, maintenance, information technology and cybersecurity providers;
marketing, communications, analytics and campaign service providers;
professional advisers, including legal, auditing and insurance advisers;
competition, promotion and event partners where applicable;
government authorities, regulators, courts or law-enforcement bodies where legally required; and
other parties where you have consented or where disclosure is otherwise permitted by law.

Service providers that process personal information on our behalf are required to process it only for authorised purposes and to apply appropriate confidentiality and security measures.

We do not sell personal information.

12.11 Cross-border transfers

Some service providers or technology platforms may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient is subject to an adequate legal framework, binding agreement, corporate rules or other safeguards as required by POPIA.

12.12 Information security

We use reasonable and appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, damage, destruction, unauthorised access, interference, modification or disclosure.

These measures may include access controls, system security, secure hosting, backups, staff confidentiality requirements and service-provider agreements.

No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps appropriate to the nature of the information and the risks involved.

12.13 Security compromises

If we become aware of a security compromise involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where required by POPIA, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to any lawful instruction or restriction.

12.14 Retention of personal information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal or contractual obligations, resolve disputes, maintain appropriate records or establish, exercise or defend legal rights.

When personal information is no longer required, it will be securely deleted, destroyed or de-identified, subject to applicable legal retention requirements.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

12.15 Accuracy of information

We take reasonably practicable steps to ensure that personal information is complete, accurate and not misleading where it is used or likely to be used.

You should inform us when your personal information changes or when you believe information held by us is inaccurate.

12.16 Your rights

Subject to POPIA and other applicable laws, you may have the right to:

be informed when personal information is collected;
ask whether we hold personal information about you;
request access to your personal information;
request the correction or updating of inaccurate information;
request the deletion or destruction of information that we are no longer authorised to retain;
object to the processing of personal information on reasonable grounds;
object to direct marketing;
withdraw consent where processing is based on consent;
request information about third parties that have had access to your information, where applicable;
submit a complaint to us or the Information Regulator; and
exercise any other rights available under POPIA.

Some rights may be limited where we are legally required or permitted to retain or process the information.

12.17 Exercising your rights

Requests relating to personal information may be submitted to:

Information Officer: THANDO SIKHOSANA

Email: thando@keystoneww.com

Physical address: Corner Kingsway and University Road, Auckland Park, Johannesburg, 2118

We may request reasonable proof of identity before providing access to, correcting or deleting personal information. This protects personal information from unauthorised disclosure.

Requests will be handled within the periods prescribed by applicable law. Access may be refused or limited where a lawful ground for refusal applies.

12.18 Children’s personal information

This website is intended for a general audience and is not specifically designed to collect personal information from children.

A child should not submit personal information through the website without the involvement and consent of a parent, guardian or other competent person where required by law.

If we become aware that personal information relating to a child has been collected without an appropriate legal basis, we will take reasonable steps to delete or otherwise lawfully address it.

12.19 Third-party privacy practices

This Privacy Policy does not apply to personal information processed independently by tenants, social-media platforms, mapping services, external websites or other third parties.

You should review the privacy policies of third parties before providing personal information to them.

12.20 Complaints to the Information Regulator

You may lodge a complaint with the Information Regulator if you believe that your personal information has been processed in breach of POPIA.

Information Regulator South Africa

Website: https://inforegulator.org.za/

Email: enquiries@inforegulator.org.za

Telephone: 010 023 5200

You are encouraged to contact our Information Officer first so that we have an opportunity to investigate and respond to your concern.

13. Amendments

We may update these Website Terms and Conditions and Privacy Policy periodically to reflect changes to the website, our business practices, technology or applicable law.

The updated document will be published on the website with a revised “Last updated” date. Material changes may also be communicated through an appropriate website notice.

Your continued use of the website after an updated version has been published constitutes acknowledgement of the updated terms, subject to applicable law.

14. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severable and the remaining provisions will continue to apply.

15. No Waiver

A failure or delay by Campus Square to enforce any provision of these terms does not constitute a waiver of that provision or any other right.

16. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of South Africa.

Any dispute arising from the website or these terms will be subject to the jurisdiction of the competent South African courts, without limiting any consumer’s right to approach another forum, regulator or tribunal where permitted by law.

17. Contact Details

Questions about these terms, the website or our privacy practices may be directed to:

Campus Square Centre Management

Physical address: Corner Kingsway and University Road, Auckland Park, Johannesburg, 2118

Postal address: PO Box 5902, Cresta, 2118

Telephone: 011 482 7955

Centre Management telephone: 011 482 7633

Email: marketing@campussquare.co.za

Centre Management email: cm@campussquare.co.za